Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-3 business days. Once your order has been shipped, delivery time depends on your location and the shipping method selected. Domestic orders usually take 3-7 business days to arrive, while international orders may take longer. You will receive a tracking number once your order has shipped.
Creating an account is quick and easy! Simply click on the “Sign Up” button at the top of our website and provide your email address, create a password, and fill in the required details. Once your account is created, you can track orders, manage your personal information, and enjoy a faster checkout experience in the future.
If you need to change your shipping address, please contact our customer service team at contact@sopbost.shop as soon as possible. If your order has not been shipped yet, we’ll be happy to update the address for you. Once the order is processed and shipped, we may not be able to make any changes to the shipping address.
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on the carrier’s website. If you have an account with us, you can also log in to track your order directly on our site.
For your security, we do not store any sensitive credit card information. All payments are processed securely through our payment gateway. We only store basic information necessary to complete your order, such as your shipping address and order history.
Sales tax is applicable based on your location and the tax laws in your area. If sales tax applies to your order, it will be added during the checkout process before you complete your purchase.
We are proud to offer international shipping to many countries. To check if we ship to your location, please enter your shipping address during checkout. If you are located in a region we do not currently ship to, feel free to contact us at contact@sopbost.shop, and we will let you know if we can accommodate your request.
In most cases, your items will be shipped together in one package. However, if your order includes multiple products or is too large to fit in one package, we may ship them separately. You will receive a tracking number for each package if that happens.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for most items. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. For more details, please refer to our Refund and Returns Policy. If you need assistance, feel free to contact us at contact@sopbost.shop.
We’re sorry if this happened! If you received the wrong item, please contact our customer service team at contact@sopbost.shop as soon as possible. We will assist you in getting the correct product sent to you and arrange for the return of the incorrect item.
We strive to ensure all items are shipped in perfect condition. If your order arrives damaged, please reach out to us within 7 days of receiving it. Include your order number, a description of the damage, and pictures if possible. We will help you with a replacement or refund as needed.
Once your return is authorized, we’ll provide you with the return address and further instructions on how to send the item back. Please ensure that the item is securely packed to avoid any damage during shipping.
For customer support, you can reach us by emailing contact@sopbost.shop. Our support team is available to assist you with any questions or concerns you may have, and we aim to respond within 1-2 business days.
If you realize you entered an incorrect shipping address, please contact us at contact@sopbost.shop as soon as possible. If your order has not been shipped yet, we will make the necessary changes. If your order has already been shipped, we may not be able to change the address, but we’ll help you resolve the issue.
Once an order is placed, it is processed quickly to ensure fast delivery. If you wish to change or cancel your order, please contact us immediately at contact@sopbost.shop. If your order has already been processed or shipped, we may not be able to make any changes or cancellations, but we’ll assist you as best as we can.
If an item is sold out, we may offer the option to pre-order it, depending on availability. You can check the product page for pre-order details or contact us at contact@sopbost.shop to inquire about the possibility of pre-ordering a sold-out item.