At Sopbost, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help with a straightforward return and refund process.
Returns
- Eligibility: You can return items within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Non-returnable Items: Certain items, such as custom-made or personalized products, may not be eligible for return. Please check the product details before purchasing.
Refunds
- Refund Process: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If it does, we will process your refund to the original method of payment. The refund may take up to 7-10 business days to appear in your account.
- Partial Refunds: In some cases, such as items not returned in their original condition or with missing parts, a partial refund may be issued.
Exchanges
- If your product is damaged or defective upon arrival, please contact us immediately at contact@sopbost.shop. We will provide you with instructions for an exchange or a full refund.
Return Shipping
- Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the product is damaged or defective upon arrival.
- Return Shipping Label: If the return is due to an error on our part (e.g., damaged or incorrect item), we will provide a prepaid return shipping label.
How to Return an Item
- Contact us at contact@sopbost.shop to initiate the return process. Please include your order number, the reason for the return, and whether you’d prefer a refund or an exchange.
- Once approved, we’ll send you detailed instructions for returning the item.
- Ship the product back to us, ensuring it is in its original condition and packaging.
Contact Us
If you have any questions or need further assistance with your return or refund, please reach out to us at contact@sopbost.shop. Our customer support team is here to help!